![]() The Technical Console is built to support Windows, macOS, Android, and iOS. This allows technicians to see-rather than guess-what’s happening on mobile devices to provide more effective remote support to end users.ĭRE also allows technicians to use Android devices to perform remote troubleshooting. Technicians must also click on “Accept” to connect to the Android device.Īt this point, the Android remote connection begins. ![]() The mobile user needs to input this PIN code into the DRE Support Applet and select “Send Request” on the applet to start the Android remote connection. To start an Android remote desktop app connection, technicians can log in to the Dameware Technician Console and select “Start New Session.” A session-specific PIN code is generated and can be shared with the mobile user. DameWare Remote Support (DRS) is an affordable and easy-to-use systems administration and remote IT support tool that allows you to simplify and accelerate customer support. ![]() How does Android remote desktop work in Dameware Remote Everywhere?ĭameware Remote Everywhere (DRE) requires the Android mobile user download and install the DRE Support Applet from the Google Play store. ![]()
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